Last updated: July 2025
At BiteBase, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and mobile application (collectively referred to as the “Platform”). By accessing or using BiteBase, you consent to the practices described in this policy.
1. Information We Collect
a) Personal Information
When you register, place an order, or contact us, we may collect:
Your full name
Phone number
Email address
Delivery address
Payment details (via secure third-party processors)
Location data (with your consent)
b) Non-Personal Information
We may also collect:
Browser type and version
Device type and operating system
IP address
Cookies and tracking technologies
Usage data (e.g., pages visited, time spent, clicks)
2. How We Use Your Information
We use your information to:
Process and deliver food orders
Communicate with you about your account or order
Provide customer support
Send updates, offers, and promotional content (if you opt in)
Improve our platform performance, security, and user experience
Comply with legal and regulatory obligations
3. Sharing Your Information
We may share your information with:
Restaurant Partners: To fulfill your order
Delivery Riders: To deliver your food to the right location
Payment Processors: To handle secure transactions
Service Providers: For analytics, marketing, and technical support
Legal Authorities: If required by law or in response to legal processes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
BiteBase uses cookies and similar technologies to:
Keep you logged in
Personalize your browsing experience
Measure website traffic and usage trends
Improve services based on analytics
You can control or disable cookies through your browser settings, but this may limit functionality.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. These include:
SSL encryption
Secure data storage
Access controls
Regular system updates
However, no online transmission is 100% secure. Use the platform at your own risk.
6. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce agreements
You may request deletion of your data by contacting us (see Section 10).
7. Your Rights
As a user, you have the right to:
Access and review the personal data we hold about you
Correct inaccurate or outdated data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time
To exercise any of these rights, contact us at privacy@bitebase.co.ke.
8. Children’s Privacy
BiteBase is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified via email or in-app alerts.
We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
📧 Email: privacy@bitebase.co.ke
📞 Phone: +254 720675811
📍 Address: 4th Floor, TechPoint Plaza, Ngong Road, Nairobi, Kenya
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