General Questions
Q1: How do I place an order?
Enter your delivery location, browse nearby restaurants, select your meals, and proceed to checkout. You’ll receive a confirmation and can track your order live.
Q2: What areas do you currently serve?
We currently deliver in major towns and cities. More locations are being added regularly. Enter your location to check availability.
Q3: How do I contact customer service?
You can call, email, or use our live chat feature. Visit our [Contact Us] page for full details.
Payments & Charges
Q4: What payment methods are accepted?
We accept M-Pesa, credit/debit cards, and cash on delivery. More digital payment options are coming soon.
Q5: Are there delivery charges?
Yes, delivery charges vary based on the distance between the restaurant and your location. The fee is clearly displayed during checkout.
Q6: Is tipping the delivery rider required?
Tipping is optional but highly appreciated. You can tip via the app or in cash upon delivery.
Orders & Delivery
Q7: How long will my delivery take?
Most orders are delivered within 30–60 minutes, depending on restaurant prep time and traffic conditions. You’ll see an estimated delivery time at checkout.
Q8: Can I schedule an order in advance?
Yes! You can pre-order meals by selecting a preferred delivery time during checkout.
Q9: Can I change or cancel my order after placing it?
Changes or cancellations can only be made within a short window before the restaurant begins preparing your food. Contact customer support immediately for help.
Account & Profile
Q10: Do I need an account to order?
Yes, creating a free account allows you to track orders, save favorite restaurants, and access exclusive deals.
Q11: I forgot my password. What should I do?
Click on “Forgot Password” on the login page and follow the instructions to reset it.
Q12: How can I update my delivery address?
Go to your profile settings and add or update your saved addresses for faster checkouts.
Restaurant Partners
Q13: I run a restaurant. How can I join BiteBase?
Visit our [Partner With Us] page and fill out the sign-up form. Our team will get in touch with you to guide you through onboarding.
Q14: How are restaurants selected?
We partner with trusted, licensed food establishments that meet our quality and hygiene standards.
Safety & Hygiene
Q15: Is my food handled safely?
Absolutely. All partner restaurants follow strict hygiene protocols, and our riders are trained in safe delivery practices.
Q16: What happens if there’s a problem with my order?
Contact our support team immediately. If your order is incorrect, cold, or missing items, we’ll resolve it through refunds, redelivery, or store credits.